SBC

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SBC

SBCSBCSBC
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About
Past Engagements
Contact
More
  • Home
  • About
  • Past Engagements
  • Contact
  • Home
  • About
  • Past Engagements
  • Contact

Expertise

I specialize in transforming consumer and B2B data into strategic intelligence that accelerates marketing, product, and business growth. By combining artificial intelligence, machine learning, and advanced analytics, I help organizations understand who their customers are, what motivates them, and how to reach them with precision and confidence.


My expertise spans consumer insights, marketing analytics, and predictive modeling—empowering companies to identify high-value audiences, optimize campaign performance, anticipate customer behavior, and surface emerging trends. I bridge the gap between raw data and strategic action by integrating machine learning, neural networks, advanced statistical modeling, and intuitive reporting.


Whether the goal is refining a go-to-market strategy, strengthening brand influence, improving customer engagement, driving product sales, or enabling data-driven product decisions, I deliver analytical solutions that create measurable, meaningful, and lasting impact.

Consumer Behavior & Psychographics

Market Segmentation & Audience Targeting

Market Segmentation & Audience Targeting

Why & How Consumers Act


These insights focus on understanding motivations, attitudes, and psychological drivers behind consumer decisions.


• Buying Patterns & Purchase Drivers – What triggers a purchase decision?


• Lifestyle & Values Analysis – How do beliefs and values shape consumer behavior?


• Emotional & Rational Decision-Making – What role does emotion play in brand preference?


• Brand Affinity & Loyalty Drivers – Why do consumers stick with or switch brands?

Market Segmentation & Audience Targeting

Market Segmentation & Audience Targeting

Market Segmentation & Audience Targeting

Who Are Your Consumers?


Segmentation helps businesses categorize consumers based on shared characteristics to create targeted strategies.


• Demographic Segmentation – Age, gender, income, education, etc.


• Behavioral Segmentation – Shopping habits, loyalty, engagement levels.


• Psychographic Segmentation – Personality, lifestyle, values.


• Geographic Segmentation – Regional and location-based behaviors.


• AI-Driven Micro-Segmentation – Hyper-personalized targeting using machine learning.

Consumer Sentiment & Brand Perception

Market Segmentation & Audience Targeting

Consumer Sentiment & Brand Perception

What Do Consumers Think?


This category focuses on measuring brand influence, reputation, and consumer attitudes.


• Voice of the Customer (VoC) Analysis – Customer feedback, reviews, and survey data.


• Sentiment Analysis (NLP) – Social media, online forums, and review site sentiment.


• Brand Equity & Awareness Studies – Consumer recognition and perception of a brand.


• Competitive Positioning Analysis – How a brand stacks up against competitors.

Marketing & Ad Performance Analytics

Customer Retention & Loyalty Optimization

Consumer Sentiment & Brand Perception

How Effective Are Your Campaigns?


This grouping helps businesses assess and optimize marketing efforts to maximize ROI.


• Campaign Effectiveness Analysis – Measuring reach, engagement, and conversion.


• Media & Channel Performance – Comparing digital, social, and traditional advertising impact.


• Attribution Modeling – Identifying which marketing touchpoints drive conversions.


• A/B Testing & Message Optimization – Refining messaging based on audience responses.

Product Demand & Innovation Insights

Customer Retention & Loyalty Optimization

Customer Retention & Loyalty Optimization

What Do Consumers Want?


These analyses guide product development and market demand forecasting.


• Demand Forecasting (AI-Driven) – Predicting future sales and inventory needs.


• Product Positioning & Pricing Analysis – Determining optimal pricing strategies.


• New Product Launch Insights – Identifying unmet consumer needs and market gaps.


• Consumer Preference Tracking – Understanding evolving trends in product interest.

Customer Retention & Loyalty Optimization

Customer Retention & Loyalty Optimization

Customer Retention & Loyalty Optimization

How Do You Keep Customers Engaged?


Retention insights help businesses understand how to increase customer lifetime value (CLV).


• Churn Prediction & Prevention – Using AI to identify at-risk customers.


• Loyalty & Rewards Program Analysis – Evaluating incentives that drive repeat business.


• Customer Lifetime Value (CLV) Modeling – Understanding long-term consumer profitability.


• Personalization & Engagement Strategies – Tailoring experiences to boost retention.

Omnichannel & Path-to-Purchase Insights

Omnichannel & Path-to-Purchase Insights

Omnichannel & Path-to-Purchase Insights

How Do Consumers Engage Across Channels?


This grouping examines how consumers interact across multiple touch points before purchasing.


• Customer Journey Mapping – Tracking interactions across digital and physical channels.


• Omnichannel Behavior Analysis – How consumers switch between online and in-store shopping.


• Clickstream & Browsing Data Analysis – Understanding online navigation behavior.


• Cart Abandonment & Conversion Analysis – Identifying friction points in the buying process.

Competitive & Market Intelligence

Omnichannel & Path-to-Purchase Insights

Omnichannel & Path-to-Purchase Insights

What’s Happening in the Market?


This category helps businesses stay ahead of market shifts and competitors.


• Market Trend Analysis – Identifying emerging consumer behaviors.


• Competitive Benchmarking – Evaluating competitor strategies and performance.


• Share of Voice (SOV) Analysis – Measuring brand visibility in the market.


• Economic & Cultural Influence Studies – Understanding external factors shaping consumer behavior.

Past Engagements

Steven Baez Consulting

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